FAQ

Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times usually range between 5–10 business days depending on your location. You will receive tracking information as soon as your order ships.

Do you offer free shipping?

We offer free shipping on qualifying orders and occasional promotions. Check our homepage or announcement bar for current offers.

Can I track my order?

Yes. Once your order ships, you will receive an email with your tracking number so you can follow your delivery.

What if my item arrives damaged or incorrect?

Please email us at micaglow14@gmail.com within 48 hours of receiving your order with photos of the issue, and we will make it right as quickly as possible.

Can I return my order?

We accept returns on unused items in original packaging within 14 days of delivery. Contact us first so we can guide you through the return process.

Are your products safe for sensitive skin?

We carefully select products designed for everyday use, but everyone’s skin is different. We recommend checking ingredients and doing a patch test before full use.